Privacy Policy
Last updated: 30 June 2026
YESENE Realtors ("YESENE", "we", "us" or "our") is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what information we collect, how we use it, and the rights you have. We process personal data in accordance with the Data Protection Act, 2012 (Act 843) of the Republic of Ghana.
1. Who we are
YESENE Realtors is a real estate brokerage operating in Ghana, providing residential, retail, commercial and industrial property services including sales, rentals, property management, valuation, facility management, interior decoration, renovation and advisory services. For any privacy-related questions, please reach us through our Contact page.
2. Information we collect
- Information you provide: your name, email address, telephone or WhatsApp number, postal or property address, and the details of any enquiry, property preference or request you submit.
- Account information: if you register an account, your login credentials and profile details.
- Service information: records of the properties and services you enquire about or use.
- Technical and usage data: IP address, device and browser type, pages visited and similar analytics data, collected through cookies and similar technologies (see our Cookie Policy).
3. How we use your information
- To respond to your enquiries and provide the property services you request;
- To match you with suitable properties and arrange viewings;
- To create and administer your account;
- To improve our website, services and customer experience;
- To send you updates, listings or marketing where you have consented (you may opt out at any time);
- To comply with our legal and regulatory obligations.
4. Legal basis for processing
We process your personal data on the basis of your consent, the performance of a contract or steps taken at your request, our legitimate business interests, and compliance with legal obligations.
5. Sharing your information
We do not sell your personal data. We may share it with our verified agents and staff who handle your request, trusted service providers who support our operations (such as hosting and analytics), and competent authorities where required by law. Any third parties are required to protect your data and use it only for the purposes we specify.
6. Data retention
We keep your personal data only for as long as necessary to fulfil the purposes described in this policy, to provide our services, and to meet legal, accounting or reporting requirements.
7. Your rights
Under the Data Protection Act, 2012 (Act 843) you have the right to access your personal data, request correction or deletion, object to or restrict certain processing, and withdraw your consent at any time. To exercise these rights, please contact us through our Contact page.
8. Security
We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure.
9. Cookies
Our website uses cookies and similar technologies. Please see our Cookie Policy for details.
10. Third-party links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
11. Children
Our services are not directed at children under 18, and we do not knowingly collect their personal data.
12. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with its effective date.
13. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please reach us through our Contact page.